Order & Shipping & Returns
HOW TO ORDER
No account needed to buy online: just add your desired items to the cart and check out.
MARKBYMARK ships worldwide
ORDER
Shopping is safe, fun and easy @markbymark.com. Simply click 'add to cart' to put items you like into your shopping cart.
Checking out is just as easy. Just follow the steps presented to you. You order will be send to you as soon as payment is successful.
You'll receive an order confirmation. Please retain this, since it's your proof of purchase.
We offer Free shipping Worldwide!
Please note our prices include VAT/ TAX for EU countries. ( Duties may apply if an order exceeds €150)
For all other countries our prices exclude any possible duties. It depends on your countries customs if they apply duties. Note that all duties and taxes applied by your customs is to be paid by the customer.
DISCOUNT CODES
NOTE! Please enter the voucher code in your shopping cart. The discount will be deducted immediately. (1 code per order is redeemable) Vouchers can be redeemed online only during the ordering process and not be claimed by any other means. Therefore don't forget to use it! Not valid in conjunction with other offers or actions. Orders placed outside this promotion period are not eligible for this discount. This special offer is only valid for orders placed during the action period. NOTE! Voucher is only valid during the state period and can not be claimed 'afterwards. (1 code per order)
PAYMENT
We accept the following payment options:
CANCELLATIONS
For online orders cancellation is not possible. Once your online order is placed it is send automatically to warehouse to be packed or to our atelier to be custom made. ( Read terms about possible returns.)
SHIPPING
Your order is made to order just for you.
Please allow an average of 3 business days for production plus
an average 4-7 business day for delivery depending on your destination.
As soon as your order is dispatched you'll receive an email to update you.
Please note that shipping addresses can not be changed afterwards, when placing an order online. The shipping address which you fill in during check out is automatically used to create a shipping label. Make sure to provide correct address. The client is responsible to provide correct shipping address. When shipping details are provided incorrectly additional shipping costs apply to correct it and have order shipped to correct address.
Please note our prices include VAT/ TAX for EU countries. ( Duties may apply if an order exceeds €150)
For all other countries our prices exclude any possible duties. It depends on your countries customs if they apply duties. Note that all duties and taxes applied by your customs is to be paid by the customer.
Please don't hesitate to contact us if you have any questions.
Enjoy shopping with us!
TRACK YOUR ORDER:
Once your order is shipped you receive an email with a tracking number and a button to track your order.
You can also use the following link to track your order:
TRANSIT TIMES - Find out shipping time for your order -
Please allow an average of 3 business days for production plus
an average 4-7 business day for delivery depending on your destination.
As soon as your order is dispatched you'll receive an email to update you.
HOW LONG DOES DELIVERY OF YOUR ORDER TAKE?
Delivery time depends on destination country and customs speed. These are estimates and no rights can be claimed.
NOT AT HOME? Important
When you place an order you are responsible for providing a shipping address where someone is available to accept the parcel. When the postmen/woman is not able to deliver at the shipping address you provided, because you're not at home, transport company usually offers it a 2nd time ( depends on country and transport company!). If the attempt(s) were unsuccessful you have to pick it up at nearest post office or depot within a week, otherwise it will be send back. Please note that when it's send back extra shipping applies at customers cost. ( Customer is responsible) Therefore it's important that when you place an order always try to provide a shipping address where someone will be available to accept. That can also be your work address, family, friends, etc. Once we have send you the notification email your order is shipped, you track and follow it using our the track your order button in that email
Thank you.
Returns & Exchanges
Not completely satisfied? Here’s How to Return or Exchange Your Mark by Mark Item.
We’re happy to refund your purchase subject to our terms and conditions.
- Send an email to info@markbymark.com to inform us what you like to return.
- Fill in the return form and send it with a copy of your invoice together with your return. Return the item(s) within 14 days after receiving your order. Post stamp is binding.
- Excluded from returns are the following:
- 1.swimwear is not able to be returned due to health reasons unless faulty or wrongly received. ( as an exception swimwear can be tried on only by putting on own underwear first)
- 2. Goods Made to Order
- 3. Outlet items discounted with 50% or more ( outside EU)
- Exchange? Need other size or color? Simply place a new order online and check out. You can check availability immediately.
- Each item must be unused in its original condition with all of the labels attached in original packaging. Wrap securely to make sure the item(s) reach us undamaged.
- Use our return address and add postage at your local post office. The customer is obliged to pay postage for any returns. Make sure you put your ( sender’s ) address on the label or parcel.
- Your refund of paid product prices will be done within 14 days after your return is received. For further information please see our return policy on our website.
* Please note that items must be returned within 14 days of receiving
* Exchange? Please place a new order online
Cancel
Canceling an online order is not possible, as the shipping process starts immediately after placing an order. You can use any returns after receipt, if that is desirable.