Returns & Exchanges
Not completely satisfied? Here’s How to Return or Exchange Your Mark by Mark Item.
We’re happy to refund your purchase subject to our terms and conditions.
- Send an email to firstname.lastname@example.org to inform us what you like to return.
- Fill in the return form and send it with a copy of your invoice together with your return. Return the item(s) within 14 days after receiving your order. Post stamp is binding.
- Excluded from returns are the following:
- 1.swimwear is not able to be returned due to health reasons unless faulty or wrongly received. ( as an exception swimwear can be tried on only by putting on own underwear first)
- 2. Goods Made to Order
- 3. Outlet items discounted with 50% or more ( outside EU)
- Exchange? Need other size or color? Simply place a new order online and check out. You can check availability immediately.
- Each item must be unused in its original condition with all of the labels attached in original packaging. Wrap securely to make sure the item(s) reach us undamaged.
- Use our return address and add postage at your local post office. The customer is obliged to pay postage for any returns. Make sure you put your ( sender’s ) address on the label or parcel.
- Your refund of paid product prices will be done within 14 days after your return is received. For further information please see our return policy on our website.
* Please note that items must be returned within 14 days of receiving
* Exchange? Please place a new order online
Canceling an online order is not possible, as the shipping process starts immediately after placing an order. You can use any returns after receipt, if that is desirable.